IELTS Commentry: IELTS Letter, topic: Complaining about problems on your train journey

This is a model response to a Writing Task 1 topic from High Scorer’s Choice IELTS Practice Tests book series (reprinted with permission). This answer is close to IELTS Band 9.

Set 4 General Training book, Practice Test 16

Writing Task 1

You should spend about 20 minutes on this task.

You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.

In your letter,

– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service

You should write at least 150 words.

You do NOT need to write any addresses. Begin your letter as follows:

Dear Sir / Madam,

Sample Band 9 Letter

Dear Sir / Madam,

Last week on the twenty-first of May, I travelled from Rome to Berlin as a passenger on the train Express 302, presumably under your management. I experienced several inconveniences and problems throughout the long and strenuous journey, and I would like to make an official complaint.

Firstly, the train was delayed one hour due to a malfunction with the doors. In addition to this, the train had to stop several times throughout the trip for a lengthy amount of time due to other technological problems. As a result, I arrived in Berlin three hours later than initially planned, which drastically changed my personal schedule. Secondly, the train was severely overbooked, and I was switched from first class to second class, where I was made to sit among a loud and obnoxious family. Contrary to what was advertised, there was no Internet available, and I was unable to complete some important business. Finally, when I went to complain calmly about the situation, the on-train personnel were unnecessarily rude.

I hope that you can appreciate that I have had a terrible experience with your company, and I look forward to reading in your reply about what action you intend to take.

Yours faithfully,

John Davies

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